Careers

Job Summary:

The Senior Field Technician is responsible to service and support all equipment sold by the company, off-site from the company location. Understanding Akkerman Inc. equipment will help support customer needs along with the ability to access important reference material relevant to the product. This is a full-time travel position with training in the main facility. The Senior Field Technician position should be able to perform the responsibilities and meet
qualifications of the position(s) below their current position.

Job Duties and Responsibilities:

• Provides technical assistance on equipment start-ups, installations, and repairs of Akkerman Inc. equipment including hands-on work to assure equipment operates to customer’s requirements.
• Fully independent in the field with the ability to access appropriate reference material.
• Diagnose and repair all systems contained on equipment represented. Provide field service in a timely and courteous manner as directed by Service Manager, including weekend and after-hours service calls. Communicate directly with equipment owners, operators, and management and provide expert field service.
• Conduct training to customers for operation and maintenance of equipment.
• Install all parts and supplies required for equipment repairs. Use hand, power, and pneumatic tools properly.
• Complete and submit all required service-related documents in a timely manner. Use and maintain all manuals, schematics, and electronic media provided by company. Read and interpret hydraulic and electrical schematics and apply this knowledge to aid in the timely repair of all products represented.
• Participate in engineering design reviews and provide feedback on products when needed.
• Participate in project management groups when requested.
• Function day to day within company mandated safety guidelines. Follow all safety rules and regulations while performing work assignments and adhere to all traffic laws and follow proper travel etiquette when representing Akkerman.
• Basic computer skills, including the use of a laptop as it pertains to receiving correspondence, as well as proficiency using Microsoft Office products and Adobe Acrobat Reader.
• Travel to customer site to perform, diagnose, and repair emergency maintenance on equipment.
• Complete required documentation timely and accurately, using the company computer system(s) and properly assess & report urgency of all needed repairs.
• Interact with customer in a professional and courteous manner.

Basic Qualifications:

• Associates degree in Industrial Maintenance or equivalent and 5-7 years of troubleshooting industrial or commercial mechanical systems.
• Able to read schematics and diagrams for all equipment.
• Effectively communicate verbally and in writing with customers and co-workers.
• This position requires working in diverse conditions including but not limited to confined spaces with exposure to noisy operating equipment, exposure to all weather conditions.
• Sound mechanical aptitude is a must.
• This position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling. It requires employees to regularly lift and or move up to 10 lbs, frequently lift and or move up to 50 lbs and occasionally lift and or move more than 50 lbs.
• Valid Driver’s License.
• This is a travel position and will require domestic and international travel.
• Available to work alternative schedules including weekends, nights, and on-call hours is required.